Troubleshooting checklist
Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.
●
Are the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
●
Is the monitor on?
●
Is the green monitor light illuminated?
●
Adjust the monitor brightness and contrast controls if the monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
●
Check all cables for loose or incorrect connections.
●
Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a
diskette drive.
●
Are all of the necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Remove all diskettes and CDs from the drives before you power on the system.
●
Are you running the latest BIOS version, drivers, and software updates?
LED color definitions
An LED light exists on the front panel of your workstation. The following table describes what each color
signifies.
Table 5-1 LED color definitions
LED state LED color System status
Solid Green System is on.
Flashing Green System is in Standby.
Solid or flashing Red System has experienced an error. Refer
to
Diagnostic LED codes on page 104
None No light System is in Hibernate, or it is off.
HP Insight Diagnostics Offline Edition
The diagnostics utility enables you to perform testing and to view critical computer hardware and
software configuration information from various sources. This utility enables you to:
●
Run diagnostics
●
View the hardware configuration of the system
100 Chapter 5 System diagnostics and troubleshooting ENWW
To Next Page
Loading...
