HP Z24q G3 User Manual

19
DP out test
Confirm whether image displays
Computer / DVD player and
other monitor
USB Hub Test
Confirm USB function of 4-USB Type-A working
normally.
Computer or Notebook
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank or
video is flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is turned off.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Master power switch is set to off.
Set the master power switch
on the rear of the monitor to
the On position.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Sleep mode.
Press any key on the
keyboard or move the
mouse to exit Sleep mode.
Video card is incompatible.
Open the OSD menu and
select the Input menu.
Set Auto- Switch Input
to Off and manually
select the input.
or
Replace the video card or
connect the video cable to
one of the computer’s on-
board video sources.
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low.
Open the OSD menu and
select Brightness to adjust
the brightness scale as
needed.
Check Video
Cable is displayed
on screen.
Monitor video cable is disconnected.
Connect the appropriate
video signal cable between
the computer and monitor.
Be sure that the computer
power is off while you
connect the video cable.
Input Signal Out
of Range is
Video resolution and/or refresh rate are set higher
than what the monitor supports.
Change the settings to a
supported setting.

HP Z24q G3 Specifications

General

Haze rate	25 %
Color depth	10 bit
Color gamut	99 %
Pixel pitch	0.21 x 0.21 mm
Screen shape	Flat
Pixel density	123 ppi
Display diagonal	23.8 \
Surface hardness	3H
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display technology	-
Native aspect ratio	16:9
Maximum refresh rate	90 Hz
Display number of colors	1.07 billion colors
Digital vertical frequency	50 - 90 Hz
Digital horizontal frequency	30 - 140 kHz
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA)
High Dynamic Range (HDR) supported	Yes
High Dynamic Range (HDR) technology	DisplayHDR 400
Pivot angle	-90 - 90 °
Tilt angle range	-5 - 20 °
Cable lock slot type	Kensington
Number of OSD languages	11
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), DEU, DUT, ENG, ESP, FRE, ITA, JPN, POR, RUS
Product color	Silver
Market positioning	Business
AC input voltage	100 - 240 V
Power supply type	Internal
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	74 W
Power consumption (standby)	0.5 W
Power consumption (typical)	34 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
DisplayPort version	1.4
Package depth	141 mm
Package width	625 mm
Package height	373 mm
Package weight	7400 g

Weight and Dimensions

Depth (with stand)	195 mm
Width (with stand)	538.4 mm
Height (with stand)	489.3 mm
Weight (with stand)	4800 g
Depth (without stand)	38.5 mm
Height (without stand)	313.7 mm