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HP Z24q G3 User Manual

HP Z24q G3
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Maintenance and Service Guide
Z24q G3 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP Z24q G3 Specifications

General IconGeneral
Haze rate25 %
Color depth10 bit
Color gamut99 %
Pixel pitch0.21 x 0.21 mm
Screen shapeFlat
Pixel density123 ppi
Display diagonal23.8 \
Surface hardness3H
Anti-glare screenAlways gives an optimal view, even in direct sunlight.
Display technology-
Native aspect ratio16:9
Maximum refresh rate90 Hz
Display number of colors1.07 billion colors
Digital vertical frequency50 - 90 Hz
Digital horizontal frequency30 - 140 kHz
Display brightness (typical)400 cd/m²
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA)
High Dynamic Range (HDR) supportedYes
High Dynamic Range (HDR) technologyDisplayHDR 400
Pivot angle-90 - 90 °
Tilt angle range-5 - 20 °
Cable lock slot typeKensington
Number of OSD languages11
Panel mounting interface100 x 100 mm
On Screen Display (OSD) languagesCHI (SIMPL), CHI (TR), DEU, DUT, ENG, ESP, FRE, ITA, JPN, POR, RUS
Product colorSilver
Market positioningBusiness
AC input voltage100 - 240 V
Power supply typeInternal
AC input frequency50 - 60 Hz
Energy efficiency scaleA to G
Power consumption (max)74 W
Power consumption (standby)0.5 W
Power consumption (typical)34 W
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
DisplayPort version1.4
Package depth141 mm
Package width625 mm
Package height373 mm
Package weight7400 g
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)195 mm
Width (with stand)538.4 mm
Height (with stand)489.3 mm
Weight (with stand)4800 g
Depth (without stand)38.5 mm
Height (without stand)313.7 mm

Summary

Getting Started

Important Safety Information

Details safety precautions to minimize risk of personal injury during service.

Important Service Information and Precautions

Provides essential general service information and precautions for safe operation.

ERP Lot5 Requirement

Specifies technical competence and insurance requirements for professional repairers.

RoHS Requirements

Explains RoHS compliance for electronic components and replacement parts.

General Descriptions

Outlines general information and two service levels: cosmetic and circuit board repair.

Firmware Updates

Informs where to find available firmware updates for the monitor.

Pre-Return Service Checks

Details AC leakage current checks required before returning a serviced product.

Monitor Features Overview

Key Display Features

Lists the key display and physical features of the HP Z24q G3 monitor.

Front Components

Identifies components on the front of the monitor using an illustration.

Rear and Side Components

Identifies components on the rear and sides of the monitor with illustrations and descriptions.

Serial and Product Number Location

Explains how to find the serial and product numbers for HP support.

Illustrated Parts Catalog

Monitor Major Components

Lists major monitor components with part numbers and quantities.

How to Order Parts

Guides on ordering specific parts, including the power board and its part number.

Connectors by Manufacturer

Details connectors, their locations, distributors, and modification notes for ordering.

Removal and Replacement Procedures

Preparation for Disassembly

Provides essential information and steps to prepare for monitor disassembly and reassembly.

Rear Cover Removal

Details the steps for preparing and removing the rear cover from the display head.

Power Board Removal

Covers the power board part number and the procedure for its removal and replacement.

Connector Repair

Outlines procedures for repairing various connectors like HDMI, DP, USB-B, and USB-A.

HDMI Connector Repair

Specific steps for repairing the HDMI connector (HDMI1) on the main board.

DP Connector Repair

Specific steps for repairing the DisplayPort connectors (DP1, DP2) on the main board.

USB-B Connector Repair

Specific steps for repairing the USB-B connector (USB1) on the main board.

USB-A Connector Repair (USB2/USB3)

Specific steps for repairing USB-A connectors (USB2, USB3) on the main board.

USB-A Connector Repair (USB4/USB5)

Specific steps for repairing USB-A connectors (USB4, USB5) on the main board.

Function Test

Describes the tests required to confirm all monitor functions post-repair.

Support and Troubleshooting

Solving Common Problems

Provides a table of common issues, their causes, and recommended solutions for troubleshooting.

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