Browse to the IP address: https://<sp_ip_address>:8443
3. Log in to the HPE 3PAR SP and enter the admin account credentials.
4. Initiate Check Health on the storage system.
a. From the Service Console interface, select Systems.
b. Select Actions > Check health.
A check of the storage system runs to ensure that there are no additional issues.
CAUTION: If health issues are identified during the Check Health, resolve these issues before
continuing. Refer to the details in the Check Health results and review the documentation.
5. Locate information about the failed drive.
a. From the Service Console interface Systems page, click the link labeled Failed from the Health
pane to see the Overview page for the component. Notice that there is an alert banner at the top
of the page that provides additional information.
NOTE: On the Health pane of the Systems page, the State is Degraded and indicates the state
of the storage system and not the state of an individual component.
b. On the Physical Drives link in the Health pane, confirm that the drive State shows Failed and
Vacated.
c. In the Health pane, select the link next to the Failed drive, and then click the Overview drop-
down menu and select Schematic.
d. On the Schematic page, hover over the failed drive and note the positioning information within
the storage system.
CAUTION: If the drive is still in a Degraded state instead of a Failed state, do not attempt to
remove the drive from the drive enclosure. A drive in a Degraded state is still vacating the
data. If you remove a drive in a Degraded state, a loss of data may occur. Wait to remove the
drive once it enters a Failed state, which indicates that the data has been vacated and the
drive is safe to replace. This process may take several hours.
6. Locate the drive enclosure (cage) that contains the failed drive.
From the enclosure front, locate the enclosure that has a solid amber drive status LED on the left ear
cap (bezel).
7. Remove the bezel from the enclosure front.
a. Unlock the bezel if necessary.
b. Press the release tab.
c. Rotate the bezel away from the enclosure left side.
d. Pull the bezel out from the enclosure right side.
8. Locate the failed drive by the LEDs.
22 Service
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