HPE StoreOnce 3640

it in an offline password security tool. For instructions on using the Initialization Console, see The
Initialization Console.
Best practices
• After using the StoreOnce First Time Setup wizard, a user with the Administrator role can configure
additional user accounts. HPE recommends assigning roles to user accounts that allow the minimum
necessary privileges to prevent accidental or malicious data loss.
• If you create a group with the Observer role, HPE recommends setting up a user in the group with the
Administrator role. (Roles set with the Add User action take precedence over roles set with the Add
Group action.).
• HPE recommends using Active Directory or LDAP user types, if possible.
• If you use the StoreOnce federations features, HPE recommends that you add users to all the
StoreOnce Systems in the federation to enable remote management.
StoreOnce Remote Support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. Remote support provides intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to Hewlett Packard Enterprise. These features will initiate a faster and more
accurate resolution of any issues based on your product service level. Hewlett Packard Enterprise
strongly recommends that you register your device for remote support.
The preferred HPE Remote Support solution for StoreOnce products is Service Tools and Technical
Support (STaTS).
Remote Support through STaTS is a standard StoreOnce feature that is enabled and available to all
users. It monitors your system and allows the system to proactively contact Hewlett Packard Enterprise
for any issues that arise.
NOTE: For information about configuring Remote Support, see the appropriate sections in the user guide.
Configuring remote support
The Remote Support screen allows you to view the level of remote support with HPE.
Remote support can be enabled and disabled. Remote support is disabled by default. You can configure
the remote support level, proxy server, site information, and customer information.
Procedure
1. On the main menu, select Settings.
2. In the Support section, click the Remote Support panel.
The Remote Support screen opens. A status bar near the top of the screen indicates whether remote
support is enabled or disabled. Remote support is disabled by default.
3. To enable or disable remote support, click Configure remote support on the Actions menu. The
Configure Remote Support dialog opens.
a. To enable or disable remote support, click the edit icon (
) on the General panel. The Remote
Support Options dialog opens.
b. To enable remote support, click Send support data to HPE. To disable remote support, click No
support.
Configuring a newly installed system 127