OPERATION
21
Troubleshooting
If the sheer is not operating correctly:
■ First review the guide that came with your control device.
■ Refer to the following troubleshooting for specific solutions for your sheer.
If questions remain, please contact Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The headrail will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.
Check that the SofTrak
™
headrail is completely inserted into the installation
brackets. See “Install the SofTrak Headrail” on page12.
Problem
The sheer does not operate using the manual control button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the DC power supply is securely plugged into the wall outlet and that
the outlet has power.
Check that the DC power supply is securely connected to the barrel connector
from the motor. See “Connect the DC Power Supply” on page15.
Problem
The sheer is not responding to the PowerView
™
remote.
Solution
IMPORTANT: A sheer will not operate until it is joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted andarefresh.
The LEDs that backlight the remote should be bright when ■ STOP is pressed.
Problem
The fabric does not traverse, or does not traverse easily.
Solution
Check that the installation brackets are level, their front edges are aligned, and
there are no obstructions to the movement of the fabric (i.e., the cord is not
caught in thebrackets).
Problem
The fabric end treatment does not hang straight.
Solution
Separate the hook and loop strips. Reposition the end treatment on the swivel
plate. Repeat as necessary until the end treatment hangs straight. See “Attach
the End Treatment to the Swivel Plate” on page 18.
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