v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8863,” on page 93 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
178x Fixed disk error.
1. Reseat the hard disk drive cables.
2. Replace the hard disk drive cables.
3. Run the hard disk drive diagnostic tests.
4. Reseat the following components:
a. Optional ServeRAID
™
-8i adapter.
b. Hard disk drive.
c. I/O board.
5.
Replace the components listed in step 4 one at a
time, in the order shown, restarting the server
each time.
1800 Unavailable PCI hardware interrupt.
1. Run the Configuration/Setup Utility program and
adjust the adapter settings.
2. Remove each adapter one at a time, restarting
the server each time, until the problem is isolated.
1962 A drive does not contain a valid boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. SAS drive
b. SAS hard disk drive backplane cable
c. I/O board
4.
Replace the components listed in step 3 one at a
time, in the order shown, restarting the server
each time.
5962 IDE CD or DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Configuration/Setup
Utility menu choices” on page 135).
2. Reseat the following components:
a. CD or DVD drive cable
b. CD or DVD drive
c. I/O board
3.
Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
8603 Pointing-device error.
1. Reseat the following components:
a. Pointing device
b. I/O board
2.
Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
Chapter 2. Diagnostics 25
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