xx AS/400e System Handbook
Pictured from left to right are Dwight Harrison, Kendall Kinnear, Jonathan Perry, Mark Huntley, Louis
Cuypers, Glen McClymont
• Glen McClymont, Senior AS/400 Techline Specialist with IBM in Canada. Since 1988,
he has worked with the AS/400 system in customer hardware support, software
support, and most recently in pre-sales marketing support. Glen has 30 years with IBM
and is an alumni resident from previous Handbook and Builder residencies, providing
sustained expertise between updates.
• Louis Cuypers, AS/400 Technical Support Specialist. He has been with IBM Belgium
for 23 years. He specializes in technical support and problem determination
hardware/software for the AS/400 system. His previous experience includes working
with the S32, S34, S36, S38, and AS/400 system. He has participated in several
residencies in the ITSO since the releae of V4R1.
• Dwight Harrison, AS/400 Remote Support Specialist, working for IBM in Rochester,
Minn. His IBM career of 30 years includes being a Customer Engineer in Nebraska
and a lab technician developing and testing disk drives in Rochester. Dwight has spent
the past seven years in the Rochester AS/400 hardware support center. He conducts
remote diagnostics on the AS/400 system and interfaces with developers to resolve
customer reported problems both in hardware and software support.
• Mark Huntley, Technical Manager for a tier one IBM Business Partner in the United
Kingdom, TSF, for the past eighteen months. TSF specializes in e-business and
Domino-based CRM solutions. Previously, Mark worked for IBM UK for fourteen years
to provide pre-sales support and consulting. This is the second edition of the
Handbook and Builder on which Mark has worked.
• Kendall Kinnear, System Consultant for Data Systems International in Dallas Texas.
Kendall has 26 years experience in the IBM midrange solution, from the System/3,
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