SECTION EIGTH- TROUBLESHOOTING
IDRONAUT – Brugherio (MB) OCEAN SEVEN 310 CTD 01-2019
8 TROUBLESHOOTING
Most common errors and the suggested solutions are listed below. In case of trouble, contact
IDRONAUT at idronaut@idronaut.it.
Please always mention the probe serial number in your request for support.
No communication with the probe
using ITERM or/and REDAS-5
❖ If working with telemetry, try to communicate using the RS232C
laboratory cable.
❖ Verify that the battery and/or the power supply are correct.
❖ Verify that the communication port used by the program
corresponds to the hardware interface where the cable is
connected.
❖ If working with battery or external power supply, switch the
probe on by means of the magnetic switch.
❖ Close and restart the ITERM program.
❖ If working with REDAS, try to communicate using the ITERM
program
The measurement cycle cannot be
stopped.
❖ In case the measurement cycle was started in non-verbose mode,
use the ITERM program “Stop Cast” function to stop the
measurement cycle.
❖ Run ITERM, switch on the probe and, when acquired data starts
to appear on the PC screen, type the <ESC> key. Answer <YES>
to the given question to stop the measurement cycle.
Partial data stored in memory
❖ In case the probe is performing unattended acquisition, verify
the code indicated in the area code of the stored cast. Most of the
times, the reason for the partial data can be understood by
analyzing the area code of the stored cast.
❖ Verify the battery status.
❖ Verify the memory status.
Data cannot be stored in memory
❖ Most of the times, initializing the memory solves the problem.
REDAS-5 does not detect or
initialize the probe
❖ The REDAS-5 condensed manual describes a step-by-step
configuration which should allow to complete the probe
initialization and detect it without problem.
❖ If the probe is interfaced through the telemetry, check the
suggestions on the deck unit installation and operator’s manual.
Oxygen sensor calibration error
❖ Perform the oxygen sensor maintenance procedure described in
the maintenance section.
pH sensor calibration error
❖ Perform the pH sensor maintenance procedure described in the
maintenance section.
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