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DIV434697A
Copyright © 2012 Ingenico UK Ltd
ALL RIGHTS RESERVED
Date: May 2012
Released for: UT4.13.10
40. Miscellaneous Prompts
Below are explanations for some of the common prompts displayed by the terminal.
PROMPTS CAUSE/REASON REMEDY
Call Auth centre Assistance required. Call the Authorisation Centre on
the number displayed by the
terminal.
Once you have spoken to the
Authorisation Centre press the
GREEN ENTER button and follow
the prompts displayed by the
terminal.
Call Helpdesk Assistance required Please contact your Helpdesk
NOT AUTHORISED The card issuer has declined to
authorise the transaction.
Ask the customer to pay by
some other means and press
the YELLOW button.
Referral Assistance required. Call the Authorisation Centre
on the number displayed by
the terminal. When the call is
answered quote the referral
message and your Merchant
Number.
Unable to Authorise Transaction declined by the
card.
Ask the customer to pay by
some other means and press
the YELLOW button.
Unable to Connect Terminal not connecting to host
via a telephone line
Check the telephone line is
connected properly. Call the
Helpdesk for guidance.
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