46
User Manual
TROUBLESHOOTING
Problem Cause Solution
Difficulty closing lid Sealing ring not properly
installed
Reposition sealing ring,
ensure it is snug behind
sealing ring rack.
Float valve is stuck in the
popped-up position
Gently press the float valve
downward with a long
utensil.
Difficulty opening lid Pressure inside the
multi-cooker
Release pressure according
to recipe; only open lid when
the Message Bar shows OK
to Open Lid.
Float valve is stuck in the
popped-up position due to
food debris or residue
Make sure steam is
completely released by
quick releasing pressure,
open the lid, then press
the float valve gently with
a long utensil. Open the lid
cautiously, then thoroughly
clean the float valve,
surrounding area, and lid
before next use.
Cooking pot is stuck to lid Cooling of cooking pot may
create suction, causing
cooking pot to adhere to
the lid
To release the vacuum, set
Steam Release to Quick
Release.
Steam leaks from side of lid No sealing ring in lid Install sealing ring.
Sealing ring damaged or not
properly installed
Replace sealing ring.
Food debris attached to
sealing ring
Remove sealing ring and
clean thoroughly.
Lid not closed properly Open, then close lid.
Sealing ring rack is warped
or off-center
Remove sealing ring from
lid, check sealing ring rack
for bends or warps. Contact
Consumer Care.
Cooking pot rim may be
misshapen
Check for deformation and
contact Consumer Care.
Minor steam leaking/hissing
from steam release vent
during cooking cycle
Cooker is regulating excess
pressure
This is normal; no action
required.
Steam gushes from steam
release vent when Steam
Release switch is in Seal
position
Not enough liquid in the
cooking pot
Add thin, water-based liquid
to the cooking pot:
1 1/2 cups (12 oz / 375 mL)
Pressure sensor control
failure
Contact Consumer Care.
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