EncoreCX
Installation & Maintenance Manual
56
Recommendations for customer training
As part of the installation, the customer is entitled to a 30 minute, system familiarization tutorial. This
should cover the following:
· Use of the digital telephone menus and associated keys
· Taking, making and transferring calls on all types of phones
· Accessing system programming
The customer may wish to use the 30 minutes to explain a selection of other features, such as:
· Call transferring capabilities
· Programming ECX 1000, ECX 1000W and ECX 2000 keys
· Time and date programming
· System and or personal speed-dial programming
· Incoming call handling
· Call Restriction, Class-of-Service parameters
· Extension reset facilities
· Connecting modems, fax machines, etc.
· Use of Voice module features
The features should be explained by using the
· EncoreCX Phone Quick Reference Guide
· Getting Started Guide
Ensure the customer has
· Phone Quick Reference Guide for each extension
· One copy of the Getting Started Guide
· EncoreCX CD-ROM
To Next Page
Loading...
