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Message Explanation and Solution
Processor Exception Interrupt The CPU generated an exception interrupt.
Call the Customer Response Center.
Display Memory Read/Write Error The video adapter is faulty. Call the
Customer Response Center.
ROM Checksum Error The ROM checksum value does not match
the value encoded in the BIOS. Call the
Customer Response Center.
CMOS Shutdown Register Read/Write
Error
The shutdown register for CMOS RAM
failed. Call the Customer Response Center.
Cache Error/External Cache Bad The external cache is faulty. Call the
Customer Response Center.
CD-ROM drive is not recognized:
Reason
Solution
CD-ROM drive power cable not attached. Open case and ensure power cable is
properly attached. See System Reference.
CD-ROM drive cable not attached. Open case and ensure cable is properly
attached. See System Reference.
System hard disk drive not recognized:
Reason
Solution
Hard disk drive power cable not attached. Open the case and ensure power cable is
properly attached. See System Reference.
Hard disk drive SCSI cable not attached. Open the case. Ensure the SCSI cable is
properly attached at both ends. See System
Reference.
A SCSI address conflict exists between the
hard disk drive you installed and another
SCSI device.
Remove the hard disk drive and change
SCSI ID to an unused setting. See the
documentation shipped with the hard disk
drive.
SCSI termination is enabled on the hard
disk drive you installed.
Disable the SCSI termination. See the
documentation shipped with the hard disk
drive.
Some viruses cause the system to not
recognize hard disk drives.
Run a virus scan program that checks the
Master Boot Record. Clear any viruses
detected by the program.
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