xGen Installation & Programming Guide 35
4. Check:
• UltraConnect Status should display “Connected”
• Cell Service should display “Valid service”
• Signal Strength should display a value. Check your cellular radio manual
for acceptable values.
If it does not:
• Check the 3G connection:
1. Look at cell state, it should display “Connected”
2. Wait until cell state displays “Connected”, click Reload to refresh the
status
3. Check signal level in Menu 4, 5 – signal level should be between -91 to -
51
4. Contact Tech Support for assistance
• Check radio module is correctly installed
• Check radio antenna is correctly installed or moving antenna to a higher
location
• Check cable connection of Ethernet cable
• Check router settings
Valid service
Connected
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