Intermec PB50

Chapter 3 — Troubleshooting and Maintaining the Mobile Printer
PB50 and PB51 Mobile Printer User Guide 61
The printer is not
printing with an 802.11
wireless connection.
• Verify that the wireless settings are correct. For
help, see “Setting Up 802.11 Radio
Communications” on page 34.
• Make sure the printer has an IP address.
• Make sure the printer is connected to the
network.
• Make sure the printer is in Ready mode.
The printer is not
printing with a
Bluetooth connection.
• Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user manual or “Setting Up
Bluetooth Communications” on page 32.
• Make sure the mobile computer can print to a
known good printer.
• Print a Bluetooth testprint page to make sure
that the mobile printer discovered your printer.
For help, see “Printing a Test Page” on
page 26.
• Make sure the printer is in Ready mode.
When printing, the
printer is skipping
labels.
Perform a testfeed:
• In Fingerprint or ESC/P, press the Feed button
for more than 2 seconds.
• In IPL, open and close the media door and then
press the Feed button.
• Make sure the label gap sensor is clean. For
help, see “Cleaning the Printer” on page 65.
The printout is faded or
weak.
• In Fingerprint, adjust the media
constant/factor and contrast (-10% to +10%).
• In IPL, adjust the media sensitivity setting
(-10 to +10).
• In ESC/P, adjust the darkness.
• Check to see if the printhead needs cleaning.
For help, see “Cleaning the Printer” on
page 65.
The battery charge is
not lasting as long as it
should.
• Check the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
• Replace the battery.
Printer Problems and Solutions (continued)
Problem Possible Solution