Intermec PB50

Chapter 3 — Troubleshooting and Maintaining the Mobile Printer
58 PB50 and PB51 Mobile Printer User Guide
Troubleshooting the Mobile Printer
You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer.
Most of the problems you encounter are easy to fix. For help, see
“Troubleshooting Printer Problems and Finding Solutions” on
page 60. If you cannot find the answer to your problem, you may need
to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central). To do so, go
to www.intermec.com and click Support > Knowledge Central. If
you still need help after visiting Knowledge Central, you may need to
call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact Us to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Printer serial number
• Firmware type and version
• Bluetooth, wireless, or serial port settings
You can find all of the information listed above in the printer menu
system or on a testprint page.
Understanding Error Messages
Use the following tables to troubleshoot some common error
messages. Some error messages appear only when you use a specified
printer language.