Intermec PB50

Chapter 3 — Troubleshooting and Maintaining the Mobile Printer
62 PB50 and PB51 Mobile Printer User Guide
Troubleshooting Communication Problems
Use Dump mode to verify that the printer is receiving data from the
host correctly.
Using the Line Analyzer in Fingerprint
In Dump mode, the printer runs a Fingerprint program called Line
Analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them on one or more labels.
After the printer starts Dump mode, it tells you it has started Dump
mode by printing it on a label. The Dump mode icon appears and
printer is ready to receive data. For more information on how to start
Dump mode, see “Understanding Dump Mode” on page 24.
The test pages do not
print.
• Make sure that the Ready-to-Work indicator is
not blinking. If it is, make sure your printer has
media and that the media cover is closed.
• Make sure that you can advance media by
pressing the Feed button.
The print quality is
poor.
• Clean the printhead. For help, see “Cleaning
the Printer” on page 65.
• Check the battery and recharge or replace as
necessary. For help, see “Charging the
Batteries” on page 11.
• Check the quality of the media. Use only
Intermec media to ensure superior print quality
and product performance.
• Check that the printer is set to the appropriate
Constant/Factory or sensitivity number for the
media you are using.
Your printer cannot
connect to PrintSet or
HyperTerminal
• Make sure that the serial or USB cable is
plugged in correctly.
• Check to make sure that all pins on the serial
cable are straight and not bent.
Printer Problems and Solutions (continued)
Problem Possible Solution