Intermec PB50

Chapter 3 — Troubleshooting and Maintaining the Mobile Printer
60 PB50 and PB51 Mobile Printer User Guide
Troubleshooting Printer Problems and Finding Solutions
Use the following tables to troubleshoot some common problems you
may encounter with the printer.
Field out of label You are attempting to print in an area that
extends beyond the print window. See the
command reference manual for your type of
firmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.
Printhead lifted The printer is not closed. Press down on the
media cover to make sure it is latched.
Possible Printer Error Icons and Messages (continued)
Error Icon Error Message Description
Printer Problems and Solutions
Problem Possible Solution
The printer does not
turn on when you press
Standby.
• Replace the battery with a charged battery.
• Connect external power to make sure the
printer works correctly and to charge the
battery.
The blue light (Ready-
to-Work indicator) is
blinking.
• Make sure media is loaded and the media cover
is closed. For help, see “Loading Media” on
page 14.
• There is a printing error. The screen shows an
error message containing information on the
error.
• The printer is paused. The printer is cancelling
a print job.
The printer keeps
printing or feeding
when it should stop.
• Check media settings.
• Make sure the label gap sensor is clean. For
help, see “Cleaning the Printer” on page 65.
The printout is not in
the desired position.
• Check for errors in the software application.
• Make sure the label gap sensor and platen roller
are clean.