Iridium 9505A - Troubleshooting

163
Troubleshooting
This chapter tells you what to do if you experience one of the following
problems:
Problem Solution
You can’t turn the
phone’s power
on.
• Did you press and hold the
S key for three seconds
to turn the phone’s power on?
• Check the battery. Is it charged, properly fitted, and
are the contacts clean and dry?
You can’t make
calls.
• Check the antenna. Is it fully extended and rotated?
Do you have a clear unobstructed view of the sky?
• Did you enter the number in international format? All
calls made from the Iridium satellite system must be in
international format.
• Check the signal strength indicator. If the signal is
weak, ensure that you have a clear line of sight to the
sky and there are no buildings, trees, etc. around.
• Try to register manually.
• Is
Restricted displayed? Check the Call Barring
setting.
• Has a new SIM card been inserted? Check that no
new restrictions have been imposed.
• Check to see if your fixed dialing list is enabled. If so,
you can only make calls to numbers or prefixes that
are on the list.
You can’t receive
calls.
• Check to see that your phone is powered on.
• Check the antenna. Is it fully extended and rotated?
Do you have a clear unobstructed view of the sky?
• Check the signal strength indicator. If the signal is
weak, ensure that you have a clear line of sight to the
sky and there are no buildings, trees, etc. around.
• Check the Call Forwarding and Call Barring settings.
• Check the Ringer setting. If it is off, there is no audible
ringer.
You can’t make
international
calls.
• Have you included the relevant codes? Press and hold
the
0 key to display the international dialing prefix
(
+) and then enter the appropriate country code
followed by the phone number.
18Trouble-kg.fm Page 163 Wednesday, November 3, 2004 9:39 PM