Isokern IBV-36 - Customer Service & Warranty

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ISOFLAMESCustomerService&Warranty
Customer Service
Earthcore Industries, LLC is committed to customer service and exceeding customer expectations. We are available Monday
- Friday 8:30 AM to 4:30 PM EST toll free at 800 642-2920 to provide technical assistance and answer any questions you may
have.
Warranty
THE WARRANTY MENTIONED HERE IS ONLY FOR THE ISOFLAMES GAS LOG SET.
Earthcore Industries 20+ years of success is the result of exceeding customer expectations and as Earthcore looks ahead, this
principle remains at the core of Earthcore culture.
You have a ONE YEAR PARTS WARRANTY with Earthcore products.
If you should accidentally break a log, or if there is another issue you may have with the ISOFLAMES gas log system that is
includedwiththeIBV,pleasecallyourEarthcoreIndustries,LLCauthorizeddealerorcallusdirectlyat8006422920.
It is important for you to register your ISOFLAMES gas log system with Earthcore. Please complete the warranty card included
in this manual on page 40.
1. The ISOFLAMES gas log burner has a one year warranty against any performance defects.
2.TheISOFLAMESgaslogshaveaoneyearwarrantyagainstbreakageexceptbreakageduetomishandlingornegligence.
3. If the ISOFLAMES gas log burner was purchased with a gas control valve, the gas control valve has a one year warranty against
any performance defects.
4.Allpaintedsurfacesthatgetwetduetorain,ooding,householdpets,wildanimalsorbirds,orgetdamagedduetonegligence
or disaster, have no warranty.
5.Embersandlavarockthatgetwetduetorain,ooding,householdpets,wildanimalsorbirds,orgetdamagedduetonegligence
or disaster, have no warranty.