7. The most frequent
complaints
The following is an overview of the most
common complaints known to Itho Daalderop.
For each of these complaints there are a
number of possible causes with a solution given
in each case, however, further research may be
needed to resolve a complaint.
Tip
If you cannot resolve the complaint yourself,
please contact your installer or service
organisation.
Water leak.
Cause Solution
a) Connection is leaking. ● Check the coupling(s) and tighten if
necessary.
● Replace the coupling(s) if necessary.
b) Heater is leaking. ● Shut off the water supply.
Disconnect the appliance from the mains
power.
Contact your installer or service
organisation.
c) Tap is leaking. ● Shut off the water supply.
Contact your installer or service
organisation.
Mixer tap does not dispense water.
Cause Solution
a) The mains water tap is shut off. ● Open the mains water tap.
b) The valve of the safety group is shut off. ● Open the valve of the safety group.
Mixer tap only dispenses cold water.
Cause Solution
a) There is no power to the heater. ● Check the mains power and reset the
tripped circuit.
b) The heater is in STANDBY mode. ● Switch the heater ON.
c) The heater has encountered an error. ● The heater must be reset.
Reduced water flow or excessive splashing.
Cause Solution
a) Scaling and/or dirt on perlator. ● Descale and/or rinse the perlator.
b) Water pressure is too low (˂ 2 bar). ● Contact your water supplier.
c) The valve of the safety group is not fully
open.
● Open the valve of the safety group.
d) The safety group is fouled. ● Replace the safety group.
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