ITRON Gen 5 500W ERT - Troubleshooting Common Issues; Issue and Action Table

A
Troubleshooting
This information is provided to help you troubleshoot issues related to
500WERTModules.
The following table describes possible issues and provides suggested actions to resolve
the issue.
Issue Action
Cannot program the 500WERTModule. Check the programming device and software version.
Program 500WERTModule using the FC300
handheld computer running Field Deployment
Manager (FDM) software v4.0 or higher.
Cannot read the 500WERTModule. A 500WERTModule that is not programmed will not
transmit an SCM+ message. Reprogram the
500WERTModule and perform a reread. If a
500WERTModule is not initially programmed, it will
not bubble-up and listen for an SCM+ message.
The 500WERTModule is reporting an invalid read. A 500WERTModule that has set the Register Error
flag will cause an Invalid Read to display in the FDM
Consumption field.
Marginal readability due to 500WERTModule location
(for example, a 500WERTModule deep inside a pit).
Consider reprogramming the 500WERTModule for
Hard-to-read (H2R) mode. Programming the
500WERTModule for hard-to-read mode increases
the output to high power.
Note: Hard-to-read mode will reduce battery life.
The handheld programmer is locked up and button
presses produce no response.
Soft boot the handheld. Reference the documentation
for your programming device. For more information,
see Related Documents on page 7.
December 5, 2022 LDI-0343 REV002 Itron, Inc. Page 37 of 48