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Quilt Maker Pro 18 User Manual
201704
Warranty
We thank you for purchasing this Quilt Maker Pro 18 (the “Product”) and hope you will enjoy it for years to come.
In the event that your Product needs service covered by this warranty, please contact the authorized Janome
dealer from whom you purchased it. To locate an authorized Janome dealer, please call 1-800-631-0183 ext. 774
or visit our web site at Janome.com. Your Product was sold with an instruction booklet. To avoid any unnecessary
inconvenience on your part, we suggest that you refer to the instruction booklet before contacting your authorized
Janome dealer for service. We also strongly encourage you to register your product on-line at Janome.com.
Janome America, Inc. warrants that the Product will meet the written specifications of Janome America, Inc., all of
which are within normal industry standards and included in the instruction booklet. This Janome Quilt Maker Pro 18
warranty is exclusive to the original purchaser of the Product and is provided in respect of normal household use.
Janome America, Inc. warrants this Product as follows:
(a) 1 Year Limited Warranty - During the first 365 days from date of purchase, Janome will repair any
manufacturing defect without charge for parts or labor. All subsequent warranties include parts costs
only.
(b) 10 year Limited Manufacturer’s Warranty - Janome warrants the sewing head is free of casting or
machining imperfections causing product failure. This warranty does not extend to mechanical or
electronic/electrical parts, which are covered under a separate warranty, or consequential damage to the
head caused by mechanical or electronic/electrical part failures beyond their warranty period.
(c) 5 year Mechanical Warranty for any mechanical failure within this period, manufacturer will provide free
replacement parts, customer pays for labor and shipping. See warranty exclusions.
(d) 5 year electronic/electrical warranty - The electric/electronic components are warranted to be free
from manufacturing defects for five years from the date of purchase. If any defect is reported within this
period, manufacturer will provide free replacement parts, customer pays for labor and shipping. The 5
year electronic/electrical warranty will be invalid if the machine is left plugged into a power source when
not in use.
The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts
which, in the opinion of Janome, are defective in workmanship or material and are returned to Janome, or an
authorized repair facility, or such other point or place that may be designated by Janome. All other costs, including
cost of freight and shipment for repair under this warranty, shall be the customer’s costs.
This warranty shall be in force only for the original purchaser.
Each of the periods described in above shall hereafter be referred to as a “Warranty Period”, together the “Warranty
Periods”.
Irrespective of whether the Product is used commercially or for normal household use, in no event shall this warranty
cover needles, needle plates, bobbin cases, fuses, light bulbs, or belts.
Warranty Exclusions
This warranty is VOID – that is, the Product was purchased without warranty – if you did not purchase it from an
authorized Janome dealer within the United States. A list of authorized Janome dealers within the United States
is available on our website Janomequilter.com. This warranty will be honored only when the original invoice or
sales receipt (indicating the date of purchase, product type and authorized Janome Dealer’s name) is presented
together with the defective Product. This warranty will not apply if the serial number on the Product has been
altered, deleted, removed, or is illegible. This warranty covers none of the following: (i) periodic maintenance and
repair or replacement of parts due to normal wear and tear; (ii) postage, shipping and handling costs and all risks
to the Product associated with shipment or transport; (iii) damage resulting from misuse of the Product or failure
to provide normal maintenance; (iv) repairs to the Product done by unauthorized dealers, service providers or the
purchaser; (v) damage resulting from the use of non-Janome brand parts, supplies, or accessories;
(vi) accidents, lightning, fires, water, power surges, or any other cause beyond the reasonable control of Janome
America, Inc.
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