What should I do if my Johnson Controls Controller shows 'Calibration Corrupt'?
If the Johnson Controls Controller displays 'Calibration Corrupt', order replacement units and return the affected devices to Johnson Controls under the RMA program. This indicates that the factory calibration data is lost or not installed.
What to do if Johnson Controls Controller displays 'Zone Temp Unreliable'?
If the Johnson Controls Controller displays 'Zone Temp Unreliable', order replacement units and return the affected devices to Johnson Controls under the RMA program. This indicates that all sources of zone temperature, including the onboard sensor, are unreliable.
How to fix 'The controller displays Controller Fault' on Johnson Controls Controller?
If your Johnson Controls Controller displays 'The controller displays Controller Fault', order replacement units and return the affected devices to Johnson Controls under the RMA program. This is because an internal fault was detected and the controller was unable to recover.
What does 'Controller Fault' mean on my Johnson Controls Controller?
Order replacement units and return the affected devices to Johnson Controls under the RMA program. This is due to an internal fault that the controller cannot recover from.
What does 'Board Mismatch' mean on my Johnson Controls Controller?
Match the baseboard to its corresponding CPU board. The error message on the TEC indicates the model number of the baseboard and CPU board. This issue appears because the baseboard and CPU board are paired incorrectly.
Why does my Johnson Controls Controller show 'Supervisory Status = Offline'?
For wireless models, if the Supervisory Status is Offline, map the TEC into a JCI Supervisory system. Verify that the PAN’s WNC or WRG Gateway is online. Add ZFR182x or ZFR183x Routers/Repeaters into the wireless system. The supervisory controller is not communicating with the TEC, the TEC is not mapped to a JCI Supervisory System, or the WNC or WRG Gateway is not communicating with the TEC.
What to do if the touchscreen is unavailable on my Johnson Controls Controller?
If the touchscreen components on your Johnson Controls Controller have failed to initialize, try rebooting the controller. If the problem continues, you may need to order replacement units and return the affected devices to Johnson Controls under the RMA program.
How to fix a 'Remote Zone Temp Fail' error on a Johnson Controls Controller?
If your Johnson Controls Controller displays 'Remote Zone Temp Fail', it means the external zone temperature sensor is either disconnected or has failed. First, check the sensor wiring. If you intentionally disconnected it, reset the sensors through the menu. If the issue persists, you may need to order replacement units and return the faulty devices to Johnson Controls under the RMA program.
How to troubleshoot a 'Supply Temp Fail' error on a Johnson Controls Controller?
If your Johnson Controls Controller displays 'Supply Temp Fail', the external supply temperature sensor is either disconnected or has failed. You can try these steps: First, check the sensor wiring. If intentionally disconnected, reset the sensors by going to the menu, then Control Setup, and selecting Inputs. If the problem continues, order replacement units and return the affected devices to Johnson Controls under the RMA program.
Why is the TEC3000 zone temperature not changing fast enough on my Johnson Controls Controller?
If the TEC3000 zone temperature on your Johnson Controls Controller isn't changing fast enough compared to a calibrated sensor, it might be because the TEC3000 is set up for larger spaces by default when a proportional device is active. To resolve this, go to Control Setup > Tuning > Equipment Size and select 'Oversized'.
Guidelines for selecting the best placement for controller performance.
Step-by-step guide for physically installing the thermostat controller.
Warnings about shock hazards, property damage, and ESD during wiring.
Instructions for wiring terminals and setting the bus end-of-line switch.
Guide for using the USB port for upgrades, backups, and restoring settings.
Lists common faults, their causes, and recommended solutions.
Detailed steps to diagnose and fix specific operational problems.
General| Brand | Johnson Controls |
|---|---|
| Model | TEC3000 Series |
| Category | Thermostat |
| Language | English |
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