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Repair Service Directions
Warranty Repairs
Normal Non-Warranty Repairs
Ship your system to:
Horizon Service Center
4105 Fieldstone Road
Champaign, IL 61822
Phone: (217) 355-9511
Copyright 2002 Horizon Hobby, Inc.
In the event that your JR radio needs service, please
follow the instructions listed below.
1. Check all on/off switches to be sure they are off.
This will speed the repair process of checking
battery condition.
2. Return your system components only (transmitter,
receiver, servos, etc.). Do not return your system
installed in a model car, boat, etc.
3. Preferably, use the original carton/packaging
(molded foam container) or equivalent to ship your
system. Do not use the system carton itself as a
shipping carton. You should package the system
carton within a sturdy shipping container using
additional packing material to safeguard against
damage during transit. Include complete name
and address information inside the carton, as well
as clearly writing it on the outer label/return
address area.
4. Include detailed information explaining your
operation of the system and problem(s)
encountered. Provide an itemized list of equipment
enclosed and identify any particular area/function,
which may better assist our technicians in
addressing your concerns. Date your
correspondence and be sure your complete name
and address appear on this enclosure.
5. Include you name, mailing address and a phone
number where you can be reached during the
business day.
6. Within your letter, advise us of the payment
method you prefer to use. The Horizon Service
Center accepts only VISA or MasterCard. Please
include your card number and expiration date.
To receive warranty service, you must include your
original dated sales receipt to verify your proof-of-
purchase date. Providing that warranty conditions
have been met, your radio will be repaired
without charge.
Should your repair cost exceed 50% of the retail pur-
chase cost, you will be provided with an estimate
advising you of your options.
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