CHAPTER 22
Returning the Services Gateway
•
Return Procedure for the SRX220 Services Gateway on page 141
•
Locating the SRX220 Services Gateway Serial Number and Agency Labels on page 142
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 143
•
Contacting Customer Support on page 144
•
Packing the SRX220 Services Gateway and Components for Shipment on page 144
Return Procedure for the SRX220 Services Gateway
Follow the tasks list provided in Table 43 on page 141 to return an SRX220 Services
Gateway or component to Juniper Networks for repair or replacement:
Table 43: Return Procedure for SRX220 Services Gateway
For more information, seeTaskStep
“Locating the SRX220 Services
Gateway Serial Number and Agency
Labels” on page 142
Determine the part number and serial
number of the device or component.
1
“Contacting Customer Support” on
page 144
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX220 Services
Gateway and Components for
Shipment” on page 144
Pack the SRX220 Services Gateway or
component for shipping.
3
NOTE: Do not returnthe device or anycomponent to Juniper Networksunless
you have first obtained an RMA number. Juniper Networks reserves the right
torefuse shipments that do not havean RMA. Refused shipments are returned
to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html .
141Copyright © 2012, Juniper Networks, Inc.
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