JUNO FrontRow - Troubleshooting

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Troubleshooting
Microphone will not charge from the USB jack on my computer
• Verify that you have the microphone drivers installed. To install the drivers, you will need to install the FrontRow Microphone
Settings application or the FrontRow Desktop application. You may need to reconnect your microphone after installation.
• Ifusingalaptopcomputer,verifythatitispluggedintoapoweroutlet.
• Ifusingacomputer(desktoporlaptop)thatispluggedintoapoweroutlet,youmaybeusingalowpowerUSBjack.
Try other USB jacks on the computer.
Microphone is not recognized by my computer
• VerifythatyouhavetheJunomicrophonedriversinstalled.Toinstallthedrivers,youwillneedtoinstallthe
FrontRow Microphone Settings application or the FrontRow Desktop software application*. You may need to
reconnect your microphone after installation.
Microphone is connected to a Tower charge jack but it will not charge
• DisconnectandreconnectthemicrophonefromtheTower.
• IftheTowerisconnectedtoacomputerviaaUSBcable,disconnecttheTowerfromthecomputer.
All the lights are flashing on my Pendant or Pass-Around Microphone
• Ifalllightsareflashingafterattemptingafirmwareupdate,opentheMicrophoneSettingsapplicationandconnect
the microphone to the computer with the USB cable. After a short time, a message will be displayed that the micro-
phone needs to be updated. If this message is not displayed, disconnect the USB cable and remove the battery.
After about 15 seconds, replace the battery and battery door and then reconnect the USB cable to the computer and
microphone. The following message should now be displayed: Click Start Update to proceed. The microphone will have
the originial version of the firmware installed. After this completes, click Check Now to update the microphone to the cur-
rent version of the firmware.
The Battery Indicator on the Pendant or Pass-Around Microphone is flashing green/red
•  Make sure the unit is not excessively hot or cold.
•  Remove microphone from charger for 5 minutes and then try again.
•  The battery needs to be replaced
The Push-to-Talk function is not working on the Pass-Around Microphone
•  Verify you are pressing on the lower section of the switch.
•  Verify the battery is charged.
No signal reception (display indicates inactive channel)
• Checkthatthemicrophoneison.
• Checkthatthemicrophoneisnotmuted(seepage28)(ITM-01only).
• VerifythatyouarenotblockingeithertheemittersonthemicrophoneorthesensoratthetopoftheJunoTower.
• Ifreceptionisinterruptedwhenfacingacertaindirection,installanadditionalsensorinthatareaoftheroomoradjust
VoiceChoice settings.
•Ifusingmorethanonemicrophone,verifythattheyarenotonthesamechannel.
Tower is not recognized by my computer
• Verify that you have the Juno Tower drivers installed. To install the drivers, you will need to install the FrontRow Desktop
application*. You may need to reconnect your Tower after installation.
• Verfity the Tower is turned on.
• Verifty the Tower is connected to the computer via the USB cable.
• If using a HUB or USB extension cable, verify that it is USB 2.0 compliant.
• Disconnect and reconnect the USB cable.