Jupiter AX411 Access Point User Manual

Table 30: Return Procedure for the AX411 Access Point or Component
For More InformationTaskStep
“Locating the AX411 Access Point
Component Serial Number and Agency
Labels” on page 112
Determine the part number and serial
number of the device or component.
1
“Contacting Customer Support” on
page 113
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the AX411 Access Point or
Component for Shipment” on page 114
Pack the access point or component
for shipping.
3
NOTE: Do not returnthedeviceor anycomponentto Juniper Networksunless
youhavefirstobtained a ReturnMaterialAuthorization (RMA) number.Juniper
Networks reserves the right to refuse shipments that do not have an RMA.
Refused shipments are returned to the customer via collect freight.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Juniper Networks Technical Assistance Center on page 111•
• Locating the AX411 Access Point Component Serial Number and Agency Labels on
page 112
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 113
• Contacting Customer Support on page 113
• Packing the AX411 Access Point or Component for Shipment on page 114
Locating the AX411 Access Point Component Serial Number and Agency Labels
The AX411 Access Point serial number and agency labels are located on the bottom of
the chassis.
Related
Documentation
Juniper Networks Technical Assistance Center on page 111•
• Return Procedure for the AX411 Access Point on page 111
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 113
• Contacting Customer Support on page 113
Copyright © 2012, Juniper Networks, Inc.112
AX411 Access Point Hardware Guide

Jupiter AX411 Access Point Specifications

General

Brand	Jupiter
Model	AX411 Access Point
Category	Wireless Access Point
Language	English