Troubleshooting in the event of problems
Problem
Possible cause
Remedy
No status lamps have lit
up on the controller.
The power supply has been
interrupted.
Check whether the switch on the cable to the
power supply unit is switched on.
Check the plug socket used. Use a device that
you know works to this end.
No connection can be
established to the
wireless home network
(Wi-Fi).
The Wi-Fi function on your
router has been disabled.
Enable Wi-Fi on your router. A connection to the
Internet should ideally have been established.
The following will be
displayed in your
Internet browser after
ente ring the HeliaLux
SmartControl's IP
address: The page
could not be loaded.
You have entered the wrong
IP or the wrong name.
Check the IP address. The default is:
192.168.4.1 alternatively:
“http://local.HLSmartControl“
(assuming your router supports name
resolution).
It is not possible to
launch the HeliaLux
SmartControl's user
interface in your home
network
and
the blue status lamp on
the SmartControl
flashes continuously.
Possible cause:
- The selected Wi-Fi network
is not available or is out of
range.
- You have entered an
incorrect password for your
Wi-Fi network.
- You have changed your Wi-
Fi network's name (SSID) or
have entered it incorrectly.
- Your DHCP / IP settings are
incompatible with your Wi-Fi
network.
Start the HeliaLux SmartControl on the device in
Access Point Mode. To do so, press
the 'Reboot' button once and the 'Mode' button
once.
Now connect with your controller in Access Point
Mode. Please refer to ‘Establishing a connection
to the user interface using Access Point Mode’ to
this end.
Check your network settings as described in the
'Establishing a connection to home networks'
menu item.
It is not possible to
launch the HeliaLux
SmartControl's user
interface in your home
network
and
the blue status light on
the SmartControl lights
up continuously without
interruption.
The IP address you noted is
no longer valid or your router
has assigned a new address.
Solution 1: Return your HeliaLux SmartControl
to AP mode (see 'Switching from home network
to Access Point Mode') and establish a new
connection to your home network (see
'Connecting to the home network').
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