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The alarm hub
cannot start up
1. Make sure alarm hub power adapter is connected to
AC power properly;
2. Make sure alarm hub power is on.
Remote control
does not work
1. Check if indicator on remote control is on when pressing,
if not, please re-install or replace battery ;
2. Make sure remote control is connected to alarm hub
successfully;
3. Check if distance between alarm hub and remote control
control is too far away.
1. Check if LED indicator is on when magnetic separates
from transmitter;
2. Check if door/window sensor is far away from alarm hub;
3. Check if system is in armed state.
4. Check if installation distance between magnetic and
transmitter is within 2-3 cm;
5. Check if hub learns door closing code of door/window
sensor, if yes, delete door sensor from hub and reconnect
sensor to hub.
PIR does not work
when triggerd
1. Make sure insulation strip is pulled away and PIR is switched to ON.
2.Check if detector is in sleeping state;
3.Check if system is in armed state;
4.Check if battery level is too low.
5.Check if detector is too far away from alarm hub
No sound when alarm
1. Make sure inserting direction of SIM card is right "Chip
facing up, gap facing outward";
2. Insert SIM card before turning on hub.
3. Check if SIM card supports correct GSM or 3G network,
if there is a network signal;
4. Check if SIM card is with enough balance credit;
5. Check if SIM card has enabled caller ID, SMS function;
6. Check if it is necessary to bind hub IMEI number;
not work when triggerd
Door/Window sensor does
The alarm hub shows
no SIM card inserted
1.Check if hub alarm tone and siren ring time is on;
2.You can set alarm tone and siren ring time on APP.
No phone calls
received when alarm
1. Check if alarm phone numbers are stored and turn on
phone/SMS notification;
2. When answering calls after alarms, do not immediately
disarm, otherwise system will stop calling;
3. Check if SIM card is with enough balance credit;
4. Check if hub is set with invalid network server IP or invalid APN
No response when
swiping RFID tag:
1.Please make sure hub is running with AC power connected,
RFID function can only be used when hub is connected to AC power
2.Please check if RFID tag is paired to alarm hub or not. If not,
If not, please pair it again
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