3-2 8F2927 January 17, 2007
Troubleshooting
3. Select the error.
4. Touch View.
5. Follow the directions in the Error Correction box.
NOTE: If available, touch the Show Me button to view a video of the
corrective action.
Correcting Film Jams
With the Imager
Powered OFF
1. Use the manual override latch to open the main door and film
registration door (see “Film Drawers and Main Door Manual Override
Latch” on page 2-10).
2. Open the front cover of the turnaround.
3. Look in all of the areas for the jam.
4. Use the film advance knobs to move any film through the Imager.
NOTE: If the film does not advance using the knobs, pull the film out of the
Imager.
5. After all films have been removed:
• close all covers and doors
• power ON the Imager
Touch Screen not
Functioning
If the touch screen is non-responsive, use the power switch on the lower right
front of the Imager to turn power OFF, then ON. If the touch screen is still
non-responsive, turn the Imager OFF and contact your service provider.
Calling for Support
If you cannot correct a condition and need help, call for support. Before you
call, have the following information ready:
• Model Number: 6800
• K-Number: Displayed on the System Information screen
• Error code and error message if they are displayed on the touch screen
Service Phone Numbers
Country Phone Number
Argentina 54-3327-458-195
54-3327-458-163
Australia 1 800 034 487
Austria 43.800291332
Azerbaijan 00 99412 410856
Belgium 32.27194116
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