January 17, 2007 8F2927 3-1
3
Troubleshooting
Overview
Occasionally, error conditions, such as film jams, may occur in the 6800 
Laser Imager. You can easily correct minor problems. If more serious 
conditions occur, contact a trained Authorized Service Provider of Kodak 
Products (see “Calling for Support” on page 3-2).
Error and Alarm Indications
The 6800 Laser Imager can detect errors and other conditions that require 
operator action. These errors or abnormal conditions are reported on the 
touch screen. Error indications can also be found on the following:
• Error History screen - lists the last 5 errors that have occurred in the 
Imager. From the Main Screen, touch:
Utilities>View System Info>Error history
• Troubleshooting screen - lets you view all errors by error number or to 
view all jams that have occurred in the Imager. From the Main Screen 
touch the Help button, then select the Troubleshooting tab.
For more information on troubleshooting see, “Correcting Errors” on 
page 3-1 and “Correcting Film Jams With the Imager Powered ON” on 
page 3-1.
Correcting Errors Do the following from the Troubleshooting screen on the local panel.
1. Select View errors by number.
2. Touch OK.
3. Select the error.
4. Touch View.
5. Follow the directions in the Error Correction box.
NOTE:  If available, touch the Show Me button to view a video of the 
corrective action.
Correcting Film Jams 
With the Imager 
Powered ON
Do the following from the Troubleshooting screen on the local panel.
1. Select Film jam list.
2. Touch OK.