Support 
Paper Messages 
Message Cause   Action/Solution 
the Proofsheet it must match the 
current session number.  
Load plain paper for duplexing. 
Wrong paper type for duplexing 
loaded. 
Load plain paper in the main 
tray. 
 
Print Messages 
Message Cause   Action/Solution 
Printhead missing or not 
installed correctly. 
The printer has detected that a 
Printhead is not installed. 
Install the printhead.  
Printer requires calibration. 
The printer has detected that you 
have installed a new Printhead 
and now it must be calibrated. 
Press Start to continue. 
Calibration unsuccessful 
Calibration sheet not inserted 
correctly. 
Check calibration sheet 
placement and press OK to 
continue. 
Cannot read calibration sheet. 
The printer detected a calibration 
sheet, but can not read it. 
Press the OK button on the 
printer. 
Some photos may not be visible. 
Maximum number of photos 
exceeded. 
A device was attached that 
contained more than the 
supported maximum of 1000 
images. Memory Card or PTP 
Camera, USB Thumbdrive. 
None. 
Ink overflow container is full.    Press the OK button to continue. 
Printer error. Print job 
unsuccessful. 
The printer failed to finish 
printing a swath successfully. 
Press the OK button on the 
printer. 
There was an error reading the 
tagged pictures on your input 
device. 
There is a DPOF file on the card 
which the user has requested to 
be used but the file is unusable. 
Cannot read the file, formatting 
of the data is not readable, file 
could be corrupt. 
None. 
 
Rear Access Door Messages 
Message Cause   Action/Solution 
Replace  the rear access door. 
The Rear Access Door on the 
back of the printer is off or not 
properly installed. 
Install the Rear Access door. 
Print job stopped. 
 Replace rear access door. 
Press OK to restart job. 
During printing the printer 
detected that the Rear Access 
Door is latched. 
Latch the Rear Access door. 
 
User’s Guide  153