Chapter 9 
Paper Messages 
Message Cause   Action/Solution 
Paper jam 
1. Clear the paper jam. 
2. Press the OK button on the 
printer. 
The printer has detected an error 
condition that indicates that 
paper may be jammed in the 
printer or failed to feed from the 
input tray. 
IMPORTANT: For best result, 
use only Kodak ink cartridges & 
paper for your printer. 
1   Disengage the photo paper 
tray if engaged. 
2   Turn the AiO off for 5 
seconds, and then turn it back 
on. 
3   Any paper stuck in the printer 
should automatically eject.  
4   If the paper does not 
automatically eject, disconnect 
the power from the printer and 
carefully remove any paper stuck 
in the printer including paper 
pieces. 
Important  Check the paper 
access on the back of the printer 
for jammed paper. 
5   Remove the paper supply 
from the paper tray(s). Carefully 
fan the paper to keep the sheets 
from sticking together. 
6   Reload the paper tray(s). Do 
not overfill. 
7   Reconnect the power to the 
printer. 
8   Re-engage the photo paper 
tray, if desired, then press Start 
to resume printing for a 
computer print job. You will have 
to start a local print job over. 
9   If the problem persists, call 
Kodak service for assistance. 
Paper is loaded incorrectly. 
Photo paper was loaded upside 
down. 
Load photo paper print-side 
down. 
Print carriage jam. 
For some reason, most likely a 
paper jam, the carriage cannot 
travel freely. 
Clear paper and press OK to 
continue.. 
Kodak paper not recognized. 
Using default photo paper 
settings. To avoid this message 
in the future, upgrade printer 
firmware. 
The Kodak paper loaded needs 
a later version of firmware. 
Upgrade your printer’s firmware. 
Proofsheet no longer valid. 
Print a new proofsheet, select 
pictures, and place it on the 
scanner glass. 
The device used to print the 
proofsheet was removed. A new 
session number is assigned 
each time a Proofsheet is 
printed. When the printer scans 
Print a new proofsheet. 
152  Kodak EasyShare 5500 AiO