A-61677 December 2013 5-1
5 Troubleshooting
Contents Problem solving ..............................................................................5-1
LED codes ......................................................................................5-3
Indicator lights.................................................................................5-3
Contacting Service..........................................................................5-3
Problem solving Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the side guides are adjusted for the width of the documents you are
scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in Appendix A, Specifications.
• the scanner and tires are clean.
• the spring on the pre-separation module is adjusted to the proper
tension. See the procedures in Chapter 4, Maintenance.
• the feed module and pre-separation module is installed properly and
securely in place. See the procedures in Chapter 4, Maintenance.
To remove a document jam:
IMPORTANT: Be sure the input tray is up and the scanner is tilted
before opening the cover. Do not pull the jammed
document out of the scanner; open the scanner cover
first.
• Open the scanner cover.
• Remove any jammed document(s) from inside the scanner.
• Close the scanner cover and resume scanning.
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