Biometric transactions: Kronos Touch ID Plus
73
Troubleshooting
Unenroll Employee
The Unenroll Employee transaction removes an employee’s template from the
timeclock. It revokes the employee’s ability to punch using a fingerscan.
Result Possible cause
Dark image You are applying too much pressure.
Your finger is too moist.
Your finger is not clean.
The sensor is not clean. Wipe the sensor with a soft cloth
dampened with water or diluted dishwashing liquid. Let the
sensor dry before resuming enrollments. Do not use
disinfectant wipes, alcohol, or abrasive cleaners on the
sensor.
Screen reads “Press
harder.”
You are not applying enough pressure.
Your finger is too cold. Fingers that are at room temperature
scan best. Rub your hands together.
Your finger is too dry. Use the PreScan® fingertip enhancer
pad or apply hand moisturizer.
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