Troubleshooting > Troubleshooting
680
1104 "Failed to send the email." is displayed
Message
Failed to send the email.
Check the email address.
Note:
If the address is rejected by the domain, you cannot send the email.
Job is canceled. Press [End].
1104
Corrective Actions
Check the Email Address.
1
When entering the destination information, make sure that the email address is
correct.
➡ Sending Document via E-mail (page 243)
To specify a destination registered in the address book, proceed to the next step.
2
Check the Address Book
1 [System Menu / Counter] key > [FunctionSettings] > [Address Book] > [Add/Edit Machine Address Book]
2 Select the information icon for the destination.
3 Check the Email Address
If it is incorrect, correct it.
4 [Register] > [OK]
Register the changed destination.
➡ Editing Contact Address in Address Book (page 177)
If the problem persists, proceed to the next step.
3
Make sure your email address is not rejected due to domain restrictions
1 Launch a web browser.
2 In the address or location bar, enter the machine's IP address or the host name.
3 Log in with administrator privileges.
4 Click [E-mail] in the [Functions]
5 Click [Domain List] in "SMTP"
The SMTP domain restriction list is displayed.
6 If the email address you use is included in the list, delete it.
7 Click [Submit] twice.
➡ SMTP and E-mail Settings (page 120)
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