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Level 1 Repair Procedures
Before You Begin
Before any troubleshooting or repairs are performed on-site, you must report an issue using the New
Issue form on the LDARtools Customer Portal, or report the issue through the phxApp (preferred).
You will then receive instructions and procedures from the LDARtools Support team.
Remember, to protect the intrinsic safety and reliability of the phx42 analyzer, ONLY certified
personnel may perform the repairs. Any repairs that cannot be performed based on the procedures
provided by LDARtools must be authorized in writing by LDARtools management.
Make sure to complete any required hazard analysis as appropriate or required by your facility.
REMINDER: On-site Level 1 repairs are not required. It is a privilege enjoyed by some LDARtools
customers where circumstances allow. If unable to meet the requirements below, Level 1 Support will
not be provided.
Requirements of Level 1 Certification
• Internet access (see firewall whitelist on pg. 5)
• Company email access
• Phone Access
• Review the phx42 Level 1 pledge.
• Passed the phx42 Level 1 Certification Exam or Refresher in the last 90 days.
• phx42 Tool Kit LDAR#4203
• Spare Parts inventory (listed below)
• Android device with internet access.
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