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LDARtools Technical Support
At LDARtools, we want to ensure you get the maximum performance from all of the software and
equipment we offer. We have made every effort to provide a comprehensive manual to assist you with
using our products. If you experience issues with any of our products, please contact us for assistance
right away.
For general questions, you can consult a member of the LDARtools Technical Support team by
emailing support@ldartools.com.
For equipment issues, and before beginning any repair, contact the LDARtools Technical Support
team by following these directions:
1. Do either:
a. Self-check and submit an issue using the phxApp.
b. Report an issue at LDARtools.com. Click Support, Customer Portal, log
in, and then click New Issue to submit a new hardware issue.
Note: Only use this method if the self-check option is not possible and will
likely result in an immediate RMA with no possible on-site troubleshooting.
2. If a confirmation email is not received within 30 minutes, please email support
(support@ldartools.com).
3. Stand by for instructions from the LDARtools Technical Support team.
REMINDER: Equipment being shipped to LDARtools for repair must have a Return Merchandise
Authorization (RMA) label printed and in the box. Failure to do so will result in extra processing and
diagnostic expense and time. The only exception would be written instructions from the LDARtools
Technical Support team.
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