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21January2021/Version 0
LEM International SA
Chemin des Aulx 8
1228 PLAN-LES-OUATES Switzerland
www.lem.com
For troubleshoot investigations and in support communications, make sure to save and provide
status and error value elds rather than just active errors, to provide thorough information.
Status eld behavior is described is section "7.5.3. Current status" and "7.5.4. transactionStatus
eld".
i
"Status ag #" is followed by the ag index number, as described in "7.5.1. Overview"
False Nominal N/A
True
At least one error is
active
Refer to errors troubleshooting: "8.2. Raised errors"
False Nominal N/A
True
A transaction is on-
going
1. This status is informative and does not reect an issue
2. To start a new transaction, the on-going one shall be stopped rst. Refer to section "5.2.2.
Conditions and inputs"
!
True Nominal N/A
False
The Meter Unit
is somehow
disconnected from the
Sensor Unit
1. Check that connectors are inserted properly, both on Meter Unit side and Sensor Unit side
2. Make sure the Sensor Unit - Meter Unit couple is correct (marking on them can help)
3. Check absence of dirt or uid, on connectors of the Meter Unit, Sensor Unit and the cable.
Check the sanity of the cable, look for cuts or mark of excessive mechanical eort. Try to replace
the cable
False Nominal N/A
True
Tampering is currently
detected
1. The device might have received unauthorized manipulation
2. Check the integrity of the device: manufacturer seals, front panel of the Meter Unit, Meter Unit
housing forced open
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