Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:
The following are not covered under warranty:
• LCD panel cracked from the application of excessive force or from being dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the improper insertion of a PC card or the installation of an incompatible card
• Improper disc insertion or use of an optical drive
• Fuses blown by attachment of a nonsupported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard
• Use of an incorrect ac power adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted activities:
• Missing parts might be a symptom of unauthorized service or modification.
• Check for obvious damage to a hard disk drive. If the spindle of a hard disk drive becomes noisy, the hard
disk drive might have been dropped or subject to excessive force.
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook
computers.
Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.
Lenovo Companion
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information
collection, security status, and support information, along with hints and tips for optimal system
performance.
Lenovo Companion is preinstalled on the computer and also is available for download at:
https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/.
To run the Lenovo Companion program, open the Start menu and click Lenovo Companion, and then follow
the instructions on the screen.
For additional information, see the help system of the program.
Quick test programs
Run the following quick test programs to troubleshoot and resolve computer problems, especially when the
computer does not have the Lenovo Companion program installed.
Lenovo provides the following quick test programs:
• Lenovo Hard Drive Quick Test
• Lenovo Memory Quick Test
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E480, E485, and R480 Hardware Maintenance Manual
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