Lenovo ThinkPad Edge E520 - Chapter 10. Troubleshooting Computer Problems; Diagnosing Problems

Chapter10.Troubleshootingcomputerproblems
Thissectiontellswhattodoifyouhaveacomputerproblem.Itincludestroubleshootingchartswhichare
Troubleshootingprocedure,Troubleshooting,Recoveryoverview,andContactingLenovo.
•“Diagnosingproblems”onpage131
•“Troubleshooting”onpage132
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usediagnosticsolutionsasastartingpointforsolvingthem.
Dependingonthepreinstalledoperatingsystemandthedatewhenyourcomputerwasmanufactured,
Lenovoprovidesoneofthefollowingdiagnosticsolutions:
•LenovoSolutionCenter:See“UsingtheLenovoSolutionCenterprogram”onpage131
.
•LenovoThinkVantageToolbox:See“UsingtheLenovoThinkVantageToolboxprogram”onpage131
.
•Web-baseddiagnosticsolutions:See“UsingtheLenovoSupportWebsite”onpage132.
UsingtheLenovoSolutionCenterprogram
Note:TheLenovoSolutionCenterprogramisavailableonlyonsomemodelsthatarepreinstalledwiththe
Windows7operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcan
downloaditfromhttp://www.lenovo.com/support.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,
see“Creatingandusingrecoverymedia”onpage69
.
ToruntheLenovoSolutionCenterprogram,see“AccessingapplicationsinWindows7”onpage20
.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
UsingtheLenovoThinkVantageToolboxprogram
TheLenovoThinkVantageToolboxprogramenablesyoutoviewsymptomsofcomputerproblemsandnd
solutionsforthem.Italsoincludesautomaticnoticationwhenactionisrequired,computingassistance,
advanceddiagnostics,anddiagnostichistory.
IftheLenovoThinkVantageToolboxprogramisavailableonyourcomputer,doeitherofthefollowingto
runtheprogram:
•ForWindow7:ClickStart➙ControlPanel➙SystemandSecurity➙Lenovo-SystemHealthy
andDiagnostics.
©CopyrightLenovo2011
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