Lenovo ThinkPad Edge E520 - Calling Lenovo

CallingLenovo
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan
gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare
availableduringthewarrantyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechangesthatarerequiredafteraproduct
hasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineeringChanges
(ECs)availablethatapplytoyourhardware.
Thefollowingitemsarenotcovered:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornonwarrantedparts
Note:Allwarrantedpartscontaina7-characteridenticationintheformatFRUXXXXXXX.
•Identicationofsoftwareproblemsources
•CongurationofUEFIaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourLenovohardwareproduct,
seeAppendixA,“Warrantyinformation”intheSafetyandWarrantyGuide.
Ifpossible,benearyourcomputerwhenyoumakeyourcallincasethetechnicalassistancerepresentative
needstohelpyouresolveacomputerproblem.Pleaseensurethatyouhavedownloadedthemostcurrent
driversandsystemupdates,rundiagnostics,andrecordedinformationbeforeyoucall.Whencallingfor
technicalassistance,pleasehavethefollowinginformationavailable:
•MachineTypeandModel
•Serialnumbersofyourcomputer,monitor,andothercomponents,oryourproofofpurchase
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformationforyoursystem
Telephonenumbers
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheSafetyandWarrantyGuidethatcomeswithyour
computer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Thelatestphonenumbersareavailableat
http://www.lenovo.com/support/phone.Ifthenumberforyourcountryorregionisnotprovided,contact
yourLenovoresellerorLenovomarketingrepresentative.
Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforLenovo
andnon-Lenovohardware,operatingsystems,andapplicationprograms;networksetupandconguration;
upgradedorextendedhardwarerepairservices;andcustominstallations.Serviceavailabilityandservice
namemightvarybycountry.
Formoreinformationabouttheseservices,goto:
http://www.lenovo.com/accessories/services/index.html
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