Lenovo ThinkPad S430 - Chapter 10. Getting Support; Before You Contact Lenovo

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Chapter10.Gettingsupport

ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.

•“BeforeyoucontactLenovo”onpage133

•“Gettinghelpandservice”onpage134

•“Purchasingadditionalservices”onpage135

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror

codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.

Registeringyourcomputer

IfyoursystemisinstalledwiththeWindows7operatingsystem,registeryourcomputerwithLenovoat

http://www.lenovo.com/register.Formoreinformation,see“Registeringyourcomputer”onpage21.

IfyoursystemisinstalledwiththeWindows8operatingsystem,clickLenovoSupportfromtheStartscreen.

ClickRegistration.Thenfollowonscreeninstructions.

Downloadingsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.

Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:

http://www.lenovo.com/support

Recordinginformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.

Recordingproblemsymptomsanddetails

Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp

asquicklyaspossible.

•Whatistheproblem?Isitcontinuousorintermittent?

•Isthereanerrormessage?Whatistheerrorcode,ifany?

•Whatoperatingsystemareyouusing?Whichversion?

•Whichsoftwareapplicationswererunningatthetimeoftheproblem?

•Cantheproblembereproduced?Ifso,how?

Recordingsysteminformation

Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.

•WhatisthenameofyourLenovoproduct?

•Whatisthemachinetype?

•Whatistheserialnumber?

133

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