12
TROUBLESHOOTING
Problem Cause Solution
Air purifier does not power on. Unit is not plugged into an electrical outlet. Connect the plug to a powered electrical
outlet.
Outlet is not working properly. Try plugging the air purifier into a dierent
outlet.
Filter cover is not properly placed on the unit. Properly replace the filter cover (see Getting
Started, page 6).
Power cord is damaged. Immediately discontinue use and contact
Customer Support (page 14).
Air purifier is defective or malfunctioning.
Air purifier does not respond to
button controls.
Air purifier is not plugged into an outlet. Connect the plug to a powered electrical
outlet.
Filter cover is not properly placed on the unit. Properly replace the filter cover (see Getting
Started, page 6).
Air purifier is defective or malfunctioning. Immediately discontinue use and contact
Customer Support (page 14).
After turning on Auto Mode, the
air purifier always runs on the
highest fan speed.
The air in the surrounding environment is still dirty. Allow the air purifier to continue running at
high speed until the air quality in the room
improves.
There is dust on the lens of the dust sensor. Clean the dust sensor (see Cleaning the Dust
Sensor, page 11).
Air purifier makes an unusual
noise while operating.
Air filter needs to be replaced. Replace the air filter (see Replacing the Air
Filter, page 10).
Filter does not fit properly. Properly place the filter (see Getting Started
and Replacing the Air Filter, pages 6
and 10).
Foreign object inside the unit. Immediately discontinue use and contact
Customer Support (page 14). DO NOT
attempt to open the air purifier.
Significantly reduced airflow. Filter packaging has not been removed. Remove the filter from its packaging before
use.
Fan speed is low.
Press to adjust fan speed.
Filter needs to be replaced. Replace the air filter (see Replacing the Air
Filter, page 10).
Not enough clearance on all sides of the purifier. Ensure there is at least 15 inches (38 cm) of
clearance on all sides of the purifier.