“Realm on the card was not found in the Kerberos Configuration File” error
message
This error occurs during Smart Card login.
UPLOAD A KERBEROS CONFIGURATION FILE AND MAKE SURE THE REALM HAS BEEN ADDED TO THE FILE
The PKI Authentication settings do not support multiple Kerberos Realm entries. If multiple realms are needed, then
you must create and upload a krbf5.conf file containing the needed realms. If you are already using a Kerberos
configuration file, then verify that the missing realm has been added to the file correctly.
“Client [NAME] unknown” error message
This error indicates that the KDC being used to authenticate the user does not recognize the User Principal Name
specified in the error message.
VERIFY THAT THE DOMAIN CONTROLLER INFORMATION IS CORRECT
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > PKI Authentication >
Configure.
2 If the Simple Kerberos Setup has been configured, then verify that the IP address or host name of the Domain
Controller is correct.
3 If you are using a Kerberos configuration file, then verify that the Domain Controller entry is correct.
Login does not respond at “Getting User Info”
For information about LDAP‑related issues, see“LDAP issues” on page 41.
User is logged out almost immediately after logging in
I
NCREASE THE PANEL LOGIN TIMEOUT INTERVAL
1 From the Embedded Web Server, click Settings > Security > Miscellaneous Security Settings > Login Restrictions.
2 Increase the time (in seconds) of the Panel Login Timeout setting, and then click Submit to save your changes.
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