Diagnostic information 2-81
5026
244.03, 244.11—Paper Jam service check
4
Replace the complete tray 4 option.
Does the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-139.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold and
. and turn on the printer).
2. Select PRINT TESTS, and press
Select ().
3. Select a tray below tray 4, and press
Select ().
4. Select Single., and press Select ().
Did the page print correctly?
Problem resolved. Go to step 2.
2
Is tray 4 a high-capacity input option (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-177.
Replace the complete
tray 4 option.
Step Questions / actions Yes No