Diagnostic information 2-87
5026
245.03, 245.11—Paper Jam service check
Step Questions / actions Yes No
1 1. ring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Select PRINT TESTS.
3. Select a tray below tray 3.
4. Select Single.
Did the page print correctly?
Problem resolved. Go to step 2.
2
Is tray 5 a high-capacity input option (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-177.
Replace the complete
tray 5 option.
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