Diagnostic information 2-27
5026
244.05 Tray 4 picked, but page failed to reach
the option sensor in time.
Possible causes:
• Tray 4 incorrect media setting
• Tray 4 incorrect paper loading
• Tray 4 incorrect media restraint
setting
• Tray 4 paper pick mechanism
assembly failure
• Loading card stock from the
special media tray above the fill
line.
1. Ensure proper media is set for the type of paper
used in tray 4.
2. Fan media, and stack flat in tray 4.
3. Properly set the media restraints in tray 4.
4. Check the pick arm rolls (tires) in tray 4 and
replace if worn.
If the problem persists, go to “244.05—Paper Jam
service check” on page 2-82.
244.10 Tray 4 page exit pass thru made early.
Possible causes:
• Defective pass thru sensor
• Faulty cable in connector OPT1
• Make sure proper media is set for the type of
paper used in tray 4.
• Check for anything in the paper path that might
cause the paper to jam.
• The exit pass thru sensor may not be
functioning properly. Go to “244.10—Paper
Jam service check” on page 2-83.
244.11 Tray 4 sensor never broke.
Possible causes:
• Incorrect tray 4 media setting
• Incorrect tray 4 paper loading
• Incorrect media restraint setting
• Paper tray failure
• Aligner failure
• Transport belt module failure
• Loading card stock from the
special media tray above the fill
line.
• High humidity (replace paper)
1. Ensure the proper media is set for the type of
paper used in tray 4.
• Fan media, and then stack flat in tray 4.
• Properly set the media restraints in tray 4.
If the problem persists, go to “244.03, 244.11—
Paper Jam service check” on page 2-81.
244.17 Tray 4 detected a jam from idle.
Possible causes:
• Paper jam leaving page over the
sensor
• defective input sensor
• Faulty system board
• Clear away anything in the paper path that might
cause the paper to jam.
• If clearing a paper jam does not fix the problem,
go to “243.17—Paper Jam service check” on
page 2-78.
244.26 While feeding from a lower tray, tray 4
pass thru sensor is not made.
Possible causes:
• Incorrect paper loading for the
lower tray
• Incorrect media restraint setting
for the lower tray
• Paper tray 4 assembly failure
• Paper tray 5 assembly failure
1. Clear away anything in the paper path that might
cause the paper to jam.
2. Make sure the proper media is set for the type of
paper used in the lower tray.
3. Fan the media, and stack flat in the lower tray.
4. Properly set the media restraints in the lower
tray.
5. Check the pick arm rolls in the lower feeding tray
and replace if worn.
If the problem persists, go to “244.26—Paper Jam
service check” on page 2-85.
244.27 While feeding from a lower tray, tray 4
pass thru sensor did not break.
Possible cause is paper tray 4
assembly failure.
• Clear away anything in the paper path that might
cause the paper to jam.
• Reseat option tray 4.
• If the problem persists, go to “244.27—Paper
Jam service check” on page 2-85.
Error code Description Action
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