Repeating defects appear on prints
Action Yes No
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
• 25.1 mm (0.98 in.)
• 29.8 mm (1.17 in.)
• 43.9 mm (1.72 in.)
• 45.5 mm (1.79 in.)
• 94.2 mm (3.70 in.)
Is the distance between defects equal to one of the listed measurements?
Go to step 2.
1 Check if the distance
between the defects
is equal to one of the
following:
• 37.7 mm
(1.48 in.)
• 55.0 mm
(2.17 in.)
• 78.5 mm
(3.09 in.)
• 95 mm (3.74 in.)
2 Take note of the
distance, and then
contact
customer
support at
http://support.lex
mark.com or your
service
representative.
Step 2
Replace the imaging kit, and then resend the print job.
Do the repeating defects still appear?
Contact
customer
support.
The problem is solved.
Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Print quality guide
Page 11 of 18